Shipping Policy
At Tophara, we are committed to providing a seamless shopping experience from the moment you place your order until it arrives at your doorstep. Please review our shipping policy below for information regarding order processing, shipping times, and delivery.
Free Shipping
We proudly offer free standard shipping on all orders, with no minimum purchase required.
There are no hidden shipping fees—what you see at checkout is exactly what you pay.
Order Processing
All orders are processed within 1 business day after payment has been successfully received.
Once your order has been prepared and dispatched, you will receive a shipping confirmation email containing your tracking number and a tracking link so you can monitor your shipment.
Please note that orders are not processed or shipped on weekends or public holidays.
Estimated Delivery Time
Our standard delivery time is:
- Processing Time: 1 Business Day
- Shipping Time: 6–8 Business Days
- Total Estimated Delivery: 7–9 Business Days
Delivery estimates may vary depending on your location, local courier services, customs clearance procedures, weather conditions, or periods of exceptionally high order volume.
While we make every effort to deliver within the estimated timeframe, delivery dates cannot be guaranteed.
Order Tracking
Once your order has been shipped, you will automatically receive an email with your tracking information.
Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear after the shipment has been dispatched.
If you have not received your tracking email within 48 hours after placing your order, please contact our customer support team and we will gladly assist you.
Shipping Delays
Although most orders arrive within the estimated delivery window, unexpected delays can occasionally occur due to circumstances beyond our control, including but not limited to:
- National holidays
- Peak shopping periods
- Promotional events
- Customs inspections
- Severe weather conditions
- Carrier network disruptions
We appreciate your patience should any of these situations arise and will always do our best to keep you informed.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete shipping address is provided, we may not be able to modify the order once it has entered processing. Tophara is not responsible for delays or failed deliveries resulting from inaccurate shipping details supplied by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.
Our team will work directly with the shipping carrier to investigate the issue and provide an appropriate solution where applicable.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, or other local fees may apply depending on your country's regulations.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.
Contact Us
If you have any questions regarding your order or this Shipping Policy, our customer support team is happy to assist.
Email: info@tophara.com
We sincerely appreciate your trust in Tophara and thank you for choosing us. We look forward to delivering products you'll enjoy for years to come.
