Return Policy
At Tophara, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below to understand how returns, refunds, and damaged items are handled.
30-Day Return Policy
We accept returns within 30 days from the date your order is delivered.
To qualify for a return, all items must meet the following conditions:
- Unworn, unused, and unwashed
- In their original condition
- Original tags and labels remain attached
- Free from stains, odors, makeup, perfume, deodorant, or any signs of wear
- Returned in the original packaging whenever reasonably possible
We reserve the right to refuse returns that do not meet these eligibility requirements.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:
- Gift cards
- Personalized or custom-made products
- Final sale or clearance items
- Intimate apparel or swimwear where the hygiene seal has been removed
- Any item specifically marked as non-returnable on the product page
How to Request a Return
To initiate a return, please contact our customer support team before sending any items back.
Email: info@tophara.com
Please include the following information in your email:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once your request has been reviewed, we will provide detailed return instructions.
Please do not return products without receiving authorization from our support team.
Return Shipping
Unless the item is defective, damaged, or sent incorrectly, customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service, as Tophara cannot be held responsible for returns that are lost or damaged during transit.
Original shipping charges, if any, are non-refundable unless required by applicable consumer protection laws.
Refund Process
After your returned package has been received and inspected, we will notify you via email regarding the status of your refund.
If your return is approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.
If your return does not meet the conditions outlined in this policy, the refund request may be declined.
Damaged, Defective, or Incorrect Items
We sincerely apologize if your order does not arrive in perfect condition.
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos showing the product and the packaging
Once verified, we will arrange an appropriate solution, which may include a replacement, refund, or reshipment at no additional cost.
Exchanges
We currently do not offer direct product exchanges.
If you would like a different size, color, or style, we recommend placing a new order and returning the original item in accordance with this policy, provided it meets the return eligibility requirements.
Cancellations
Orders are processed quickly to ensure fast dispatch.
If you wish to cancel your order, please contact us as soon as possible. Cancellation requests can only be accommodated if the order has not yet entered the fulfillment or shipping process.
Once an order has been shipped, it can no longer be cancelled and must instead follow our standard return procedure.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with your order, our customer support team is happy to help.
Email: info@tophara.com
Thank you for choosing Tophara. We value your trust and are committed to providing a smooth, transparent, and enjoyable shopping experience.
